Refund & Return Policy
Thank you for shopping at Warrior Blades UK. We value our customers and aim to provide high-quality collectible swords, replica weapons, and fantasy blades. Please read our Refund & Return Policy carefully before making a purchase.
This policy explains your rights, our responsibilities, and the conditions under which returns and refunds are accepted.
Interpretation and Definitions
Interpretation
Words with capitalized first letters have meanings defined below. These definitions apply whether the terms appear in singular or plural form.
Definitions
Company / We / Us / Our refers to Warrior Blades UK.
Goods refers to the products offered for sale on our website, including swords, knives, and collectible blades.
Orders means a request made by you to purchase Goods from us.
Service refers to our website and related services.
Website refers to Warrior Blades UK, accessible online.
You means the individual or legal entity placing an order on our website.
Return & Refund Eligibility
We only accept returns under the following conditions:
The item is unused, damaged, or not as described
The return request is made within 14 days of receiving the item
❌ Change of mind returns are not accepted, except where required by applicable UK consumer law.
Your Right to Cancel an Order
You may request cancellation of your order within 14 days from the date you receive the Goods, or from the date a third party (other than the courier) takes possession of the item on your behalf.
To exercise your cancellation rights, you must clearly inform us of your decision before returning any item.
How to Contact Us
You can request a return or cancellation by contacting us through:
Email: support@warriorblades.co.uk
Contact Page: via our website
Live Chat: available 24/7
Refund Processing
Refunds are processed within 14 days after we receive and inspect the returned item.
Refunds are issued using the same payment method used during purchase.
No additional refund fees will be charged.
Conditions for Returns
To be eligible for a return:
The Goods must have been purchased within the last 14 days
The Goods must be unused, undamaged, and in original packaging
All accessories, manuals, and protective covers must be included
We reserve the right to refuse any return that does not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
Custom-made or personalized items
Items unsuitable for return due to their nature
Items damaged due to misuse or improper handling
Items inseparably mixed with other products after delivery
⚠️ Sale or discounted items are non-refundable, unless required by law.
Returning Your Item
📌 Important:
You must contact us before returning any item.
Returns sent without prior approval will not be eligible for a refund, and we will not be responsible for loss or damage.
Once approved, return instructions and the return address will be provided to you.
Return shipping costs are your responsibility
We strongly recommend using an insured and trackable courier service
We are not liable for items lost or damaged during return transit
Refunds will only be issued after we receive the returned item or valid proof of delivery.
Gifts
If the item was marked as a gift, a store credit will be issued once the return is approved
If the item was not marked as a gift, the refund will be sent to the original purchaser